Omni-channel means nothing to the shopper
I was delighted to be invited to speak at two different conferences last week about the emerging consumer, how their shopping experiences...
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Juanita Neville-Te Rito
Jun 18, 20153 min read
CX - The retail X factor
Shopping experiences are being transformed. They are being altered by technology, and new expectations are being set by non-retail...
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Juanita Neville-Te Rito
Jun 4, 20155 min read
Internation retailers on NZ shores
Fiona Kerr has the good fortune to be an Account Director at retail specialist agency, Hotfoot and regularly gives thanks that shopping...
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Juanita Neville-Te Rito
May 21, 20155 min read
Big think, think big
Image Credit - Nextup Asia Gosh you’ve got to love digital hijacking to give you a laugh for the day. This week is the Harcourt’s Annual...
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Juanita Neville-Te Rito
Apr 23, 20154 min read
It's a mad world
Every now and then you need to do something utterly mad, outrageous and fun otherwise you will go MAD yourself. For years experiential...
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Juanita Neville-Te Rito
Apr 16, 20153 min read
Target new concept store retail experience - observations
The Retail Geek Guest Blog… And here you have it, the promised new concept Target, Brisbane retail experience observations, as defined by...
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Juanita Neville-Te Rito
Apr 9, 20154 min read
The value equation
It was hardly surprising when the economic downturn resulted in the rise of a more value-conscious shopper but perhaps a few eyebrows are...
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Juanita Neville-Te Rito
Mar 26, 20153 min read
Retail stores: The new black
Intuitively we know that at the heart of CX is emotional engagement that is delivered at every single shopper touchpoint. Emotional...
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Juanita Neville-Te Rito
Feb 13, 20154 min read
Lipstick on a pig
Sometimes it’s good to be reminded that if you put lipstick on a pig, it is still a pig! It’s this time of the year - post-beach lounging...
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Juanita Neville-Te Rito
Jan 29, 20154 min read
The grinch of post-grinch shopping
When you’ve been in retail for as long as I have, or perhaps even longer, there are a few emotions specific to the holiday season you...
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Juanita Neville-Te Rito
Dec 11, 20145 min read
It's beginning to look a lot like Christmas... But what have we done?
Carnage in the Farmer’s toy aisle on the One Day Sale 25% off toys, Thursday 4 December If like me you watched the Black Friday madness...
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Juanita Neville-Te Rito
Dec 3, 20143 min read
Subscribing to success
This week we are delighted to once again share some pearls of retail wisdom from NYC based raconteur and thought provocateur Jon Bird....
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Juanita Neville-Te Rito
Nov 24, 20145 min read
One retailer's trash is another retailer's treasure
Retailing excellence is centered around creating extraordinary, engaging experiences for shoppers. I recently read a survey by Wharton...
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Juanita Neville-Te Rito
Nov 13, 20144 min read
Tasty morsels of retail magic
I’m sure you will have heard the fuss over a small independent New Zealand company which has taken New Zealand by storm, creating...
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Juanita Neville-Te Rito
Oct 31, 20145 min read
Kink your think - connecting the connected part 3
Many a retailer is baffled about how to do things differently with “their lot.” It takes a brave, imaginative and clever soul to think...
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Juanita Neville-Te Rito
Oct 23, 20144 min read
Standing out amidst the noise - connecting the connected part 2
Kiwis have well and truly embraced internet shopping. According to recent Neilson online shopping data, New Zealanders shopping online...
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Juanita Neville-Te Rito
Oct 16, 20144 min read
Connecting with the connected
It is daunting trying to prioritise your approach as a retailer with today’s customer in their connected world. Especially with the...
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Juanita Neville-Te Rito
Oct 1, 20145 min read
Surprise Christmas is coming
It’s utterly fascinating how Christmas creeps up on unsuspecting retailers. In a world of many uncertainties one thing you can predict...
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Juanita Neville-Te Rito
Sep 25, 20143 min read
Transparency and simplicity: a retail round up.
Recently I have been surprised and delighted to see the return of round number pricing in retail. The more common practice is to price...
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Juanita Neville-Te Rito
Sep 17, 20143 min read
A new twist on age old concepts
Last week I explored the deep, individual connections two Stockholm retailers had on the cycling category. This week, still in...
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