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We search the world for innovation, ideas, systems + processes that help refine, define and simplify retail business, so you can do more of what's important.
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GREAT
STUFF
NICE WORK AND CREDIT WHERE IT IS DUE for Foodstuffs
A big congratulations to Foodstuffs for expanding their innovative social supermarket initiative to the far north.
Juanita Neville-Te Rito
May 10, 20222 min read
26
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The power of WOW
This article is all about delivering WOW in retail including employee WOW, delivery WOW, new kinds of WOW as well as the bad kind of WOW
Juanita Neville-Te Rito
May 10, 20226 min read
39
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Are you customer convenient?
Providing convenience is the catalyst behind innovation and growth. This article explains the importance of frictionless experiences.
Juanita Neville-Te Rito
Mar 17, 20225 min read
42
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The magic glue for the hybrid shopper
Integrating a digital strategy and empathy in a post pandemic landscape in essential to stay relevant.
Juanita Neville-Te Rito
Mar 17, 20224 min read
41
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Game on! Level up your customer experience
Gamification is a growing megatrend with great potential to be tapped into by the retail sector.
Kate Bolland
Mar 17, 20225 min read
64
2
10 SEO Best Practices to Increase Your eCommerce Website Traffic
It’s essential for ecommerce businesses to have an in-depth understanding in SEO. Yen gives 10 best practice tips to increase traffic to you
Yen Pedrajas
Mar 17, 20229 min read
27
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BUZZWORDS
Buzzwords have become part of our standard business speak and daily repertoire. Here are more of our least favourite
Juanita Neville-Te Rito
Feb 16, 20221 min read
20
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Getting Personal with Intelligent Avatars
Shoppers today often struggle to find the information they need. Here we explore the role Intelligent Avatars provide in a retail context.
Peter Catt
Oct 28, 20213 min read
82
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APPsolutely Fabulous
Research found the number of retailer apps that shoppers have on their phone sit around 5. Get inspired by some of the latest and greatest.
Juanita Neville-Te Rito
Aug 5, 20215 min read
52
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Here comes the "fusion shopper" and the acceleration of Click and Collect
Here comes the Fusion Shopper. Shifting between online offline and BOPIS they are growing. Is your customer experience ready to deliver?
Juanita Neville-Te Rito
Aug 4, 20213 min read
42
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Streamlining the Go To Market Process and attract, convert, and engage more customers in the process
Retailers are implementing localisation strategies to deliver the ultimate CX. But how do they do this without breaking their team?
Juanita Neville-Te Rito
Jun 8, 20214 min read
35
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So long to physical fashion, now it is digital.
GUEST BLOG Vanessa Thompson, Founder and Director of Unravelled, has been working in the New Zealand fashion industry for more than a...
Juanita Neville-Te Rito
Aug 27, 20203 min read
54
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How to add a vital human touch in the COVID experience – a brand concierge
Andy Gollings is CEO and Director of Red Badge Group. You will have seen them in action deploying their expertise in people management at...
Juanita Neville-Te Rito
Apr 22, 20204 min read
29
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Turn your queues into a competitive advantage
By Jinene Clark, GM at Safer Lines Queue Management Software for Retailers “I love standing in line,” said no one. Ever. And yet, in this...
Juanita Neville-Te Rito
Apr 22, 20204 min read
176
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The Peak-End – What drives customers' memory of an experience?
We are delighted to have Cole Armstrong, Director of behavioural insights agency NeuroSpot as a guest this week to explore the peak-end...
Juanita Neville-Te Rito
Jul 4, 20195 min read
252
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DTC Disruptors – Learning from the new kids on the block
In our last piece, we explored the DTC disruptors leading the charge in our new retail normal. These incredibly agile retailers don’t...
Juanita Neville-Te Rito
Mar 14, 20197 min read
44
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DTC goes next level - Part one
Recently someone asked me what a DTC brand was? It gets bandied about a lot and they weren’t sure they really understood. Is Kathmandu a...
Juanita Neville-Te Rito
Mar 14, 20197 min read
76
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Testing the Waters of Experience
Kiwi retailers are now fighting harder than ever to connect with customers in an ecosystem that is proliferated with international brands...
Juanita Neville-Te Rito
Dec 11, 20186 min read
39
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Pureplays Reinvent the Store
Originally published November 2018 Inside Retail Australia Guest writer: Pippa Kulmar: Co-Director Retail Oasis, Australia At the moment,...
Juanita Neville-Te Rito
Dec 10, 20184 min read
25
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Every Little Step You Take
Even the smallest things are helpful when working towards a goal. Plastic-free July this year inspired me to start working towards living...
Juanita Neville-Te Rito
Dec 10, 20184 min read
42
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