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We search the world for innovation, ideas, systems + processes that help refine, define and simplify retail business, so you can do more of what's important.
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Cole Armstrong
Nov 28, 20245 min read
How stress and anxiety affect your customers at Christmas
In this piece, Cole dives into how stress and anxiety impact customer decision-making during the holiday season, offering actionable insight
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Juanita Neville-Te Rito
Nov 27, 20245 min read
PART 2: UK AND THE REST
In Part 1, we explored the best Christmas campaigns from the USA, New Zealand, and Australia. Now, in Part 2, we dive into the UK's magical
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Juanita Neville-Te Rito
Nov 27, 20245 min read
The wonderful world of Xmas - The Winners USA, Aussie & NZ
Christmas ads in 2024 blend nostalgia, humour, and modern values, with standout campaigns from Amazon, Myer, Woolworths, and New World.
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Juanita Neville-Te Rito
Oct 15, 20247 min read
Performance enhancing results – what’s the latest?
Adaptability drives retail success. From Kmart’s RFID to The Warehouse’s missteps, see how innovation is reshaping performance in retail.
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Juanita Neville-Te Rito
Jan 31, 20247 min read
Unlocking the Secrets | How these stores transformed customer insights into unforgettable retail experiences
How best-in-class stores transformed customer insights into unforgettable retail experiences
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Juanita Neville-Te Rito
Oct 31, 20234 min read
The rise of visual search – make your website a destination for customers
Visual search is highly beneficial for e-commerce stores - here's everything you need to know.
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Steve Marshall
Aug 30, 20234 min read
Enabling behavioural change is the key to delivering memorable customer experiences
Explore the 6 ways to enable behavioural change and boost memorable customer experiences
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Elly Strang
Aug 26, 20234 min read
How brand Barbie reinvented itself as a pop culture sensation
Explore how brand Barbie reinvented itself as a pop culture sensation.
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Nicola Quail
Aug 26, 20235 min read
Demographic Disruption: Using customer-centric insights to connect your brand to your customers
Learn about the 6 social and demographic shift shaping NZ and Aus consumer behaviour.
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Kate Bolland
Jul 27, 20233 min read
Think Local | Ultra Beauty
Chemist Warehouse's Ultra Beauty has landed in Auckland! Learn more about their high-end beauty offer.
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Kate Bolland
Jul 27, 20233 min read
Rethinking the customer experience of telco's
EE Studio has stepped into the world of experiential retail with it's new Westfield London Flagship.
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Lisa Donaldson
May 30, 20232 min read
In the spotlight | Honda Outdoors
This month's spotlight is on Honda for their outdoors and power equipment network roll out.
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Juanita Neville-Te Rito
May 30, 20236 min read
Simply the best – what does good store experience look like Trans-Tasman style?
What good in-store experience looks like in trans-tasman style.
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Lisa Donaldson
May 30, 20235 min read
Unlocking the Shopper Journey: Mastering the art & science of the communications hierarchy
Mastering the art & science of the communications hierarchy is essential to give your brand a positive, long-lasting customer impression.
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Juanita Neville-Te Rito
Oct 19, 20223 min read
Revology - The Little Store That Could
Revology in Wanaka is an example of conscious retailing at its best - centred around circular design and mindful living.
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Kate Bolland
Aug 31, 20221 min read
In the Spotlight | Manawnui
Congratulations to Manawanui for their excellent work in Individualised Funding and their Fund For Good initiative.
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Juanita Neville-Te Rito
Jun 21, 20227 min read
THE MUST-KNOW TECHNOLOGIES FUELLING CX AND RETAIL GROWTH
Shopper evolution is driving innovation with customers valuing convenience and choice as well as pushing ecommerce and physical together.
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Juanita Neville-Te Rito
May 10, 20222 min read
NICE WORK AND CREDIT WHERE IT IS DUE for Foodstuffs
A big congratulations to Foodstuffs for expanding their innovative social supermarket initiative to the far north.
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Juanita Neville-Te Rito
May 10, 20226 min read
The power of WOW
This article is all about delivering WOW in retail including employee WOW, delivery WOW, new kinds of WOW as well as the bad kind of WOW
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Juanita Neville-Te Rito
Mar 17, 20225 min read
Are you customer convenient?
Providing convenience is the catalyst behind innovation and growth. This article explains the importance of frictionless experiences.
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