We search the world for innovation, ideas, systems + processes that help refine, define and simplify retail business, so you can do more of what's important.

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How stress and anxiety affect your customers at Christmas

Cole Armstrong

Nov 285 min read

How stress and anxiety affect your customers at Christmas

In this piece, Cole dives into how stress and anxiety impact customer decision-making during the holiday season, offering actionable insight

Juanita Neville-Te Rito

Nov 275 min read

PART 2: UK AND THE REST

In Part 1, we explored the best Christmas campaigns from the USA, New Zealand, and Australia. Now, in Part 2, we dive into the UK's magical

The wonderful world of Xmas - The Winners USA, Aussie & NZ

Juanita Neville-Te Rito

Nov 275 min read

The wonderful world of Xmas - The Winners USA, Aussie & NZ

Christmas ads in 2024 blend nostalgia, humour, and modern values, with standout campaigns from Amazon, Myer, Woolworths, and New World.

Performance enhancing results – what’s the latest?

Juanita Neville-Te Rito

Oct 157 min read

Performance enhancing results – what’s the latest?

Adaptability drives retail success. From Kmart’s RFID to The Warehouse’s missteps, see how innovation is reshaping performance in retail.

Unlocking the Secrets | How these stores transformed customer insights into unforgettable retail experiences

Juanita Neville-Te Rito

Jan 317 min read

Unlocking the Secrets | How these stores transformed customer insights into unforgettable retail experiences

How best-in-class stores transformed customer insights into unforgettable retail experiences

The rise of visual search – make your website a destination for customers

Juanita Neville-Te Rito

Oct 31, 20234 min read

The rise of visual search – make your website a destination for customers

Visual search is highly beneficial for e-commerce stores - here's everything you need to know.

Enabling behavioural change is the key to delivering memorable customer experiences

Steve Marshall

Aug 30, 20234 min read

Enabling behavioural change is the key to delivering memorable customer experiences

Explore the 6 ways to enable behavioural change and boost memorable customer experiences

Elly Strang

Aug 26, 20234 min read

How brand Barbie reinvented itself as a pop culture sensation

Explore how brand Barbie reinvented itself as a pop culture sensation.

Nicola Quail

Aug 26, 20235 min read

Demographic Disruption: Using customer-centric insights to connect your brand to your customers

Learn about the 6 social and demographic shift shaping NZ and Aus consumer behaviour.

Kate Bolland

Jul 27, 20233 min read

Think Local | Ultra Beauty

Chemist Warehouse's Ultra Beauty has landed in Auckland! Learn more about their high-end beauty offer.

Rethinking the customer experience of telco's

Kate Bolland

Jul 27, 20233 min read

Rethinking the customer experience of telco's

EE Studio has stepped into the world of experiential retail with it's new Westfield London Flagship.

Lisa Donaldson

May 30, 20232 min read

In the spotlight | Honda Outdoors

This month's spotlight is on Honda for their outdoors and power equipment network roll out.

Simply the best – what does good store experience look like Trans-Tasman style?

Juanita Neville-Te Rito

May 30, 20236 min read

Simply the best – what does good store experience look like Trans-Tasman style?

What good in-store experience looks like in trans-tasman style.

Unlocking the Shopper Journey: Mastering the art & science of the communications hierarchy

Lisa Donaldson

May 30, 20235 min read

Unlocking the Shopper Journey: Mastering the art & science of the communications hierarchy

Mastering the art & science of the communications hierarchy is essential to give your brand a positive, long-lasting customer impression.

Juanita Neville-Te Rito

Oct 19, 20223 min read

Revology - The Little Store That Could

Revology in Wanaka is an example of conscious retailing at its best - centred around circular design and mindful living.

Kate Bolland

Aug 31, 20221 min read

In the Spotlight | Manawnui

Congratulations to Manawanui for their excellent work in Individualised Funding and their Fund For Good initiative.

THE MUST-KNOW TECHNOLOGIES FUELLING CX AND RETAIL GROWTH

Juanita Neville-Te Rito

Jun 21, 20227 min read

THE MUST-KNOW TECHNOLOGIES FUELLING CX AND RETAIL GROWTH

Shopper evolution is driving innovation with customers valuing convenience and choice as well as pushing ecommerce and physical together.

NICE WORK AND CREDIT WHERE IT IS DUE for Foodstuffs

Juanita Neville-Te Rito

May 10, 20222 min read

NICE WORK AND CREDIT WHERE IT IS DUE for Foodstuffs

A big congratulations to Foodstuffs for expanding their innovative social supermarket initiative to the far north.

Juanita Neville-Te Rito

May 10, 20226 min read

The power of WOW

This article is all about delivering WOW in retail including employee WOW, delivery WOW, new kinds of WOW as well as the bad kind of WOW

Juanita Neville-Te Rito

Mar 17, 20225 min read

Are you customer convenient?

Providing convenience is the catalyst behind innovation and growth. This article explains the importance of frictionless experiences.

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